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This section is devoted to the brand.

The brand is registered with the INPI, the site is the property of SARL TOQUES CONCEPTS RCS CRÉTEIL 40247177500054, Catering organizer of receptions based in Hay-les-Roses, in its entirety, as well as all the rights relating thereto. Any reproduction, in whole or in part, is systematically subject to the authorization of the owners.

General conditions of sale

This section allows you to find out more about the legal conditions of sale of products sold by the brand.

Article 1



These general conditions of sale are concluded between SARL TOQUES CONCEPTS whose head office is in L'Hay-les-Roses (94) France, registered with RCS CRÉTEIL under number B 40247177500054, whose intra-community VAT number is FR77 402 471 775 (hereinafter “TOQUES CONCEPTS”) and persons wishing to make a purchase on the TOQUES CONCEPTS website: (hereinafter the “Buyer”) and aim to define the terms of sale of products between TOQUES CONCEPTS and the Buyer.

TOQUES CONCEPTS and the Buyer agree that their relations will be governed exclusively by these general conditions of sale, to the exclusion of any condition previously available on the site. The Buyer declares to have read these general conditions of sale before placing an order and to expressly and irrevocably accept the terms set out below. The Purchaser declares to have the capacity to conclude this contract, that is to say to have the legal majority and not to be under guardianship or guardianship.

Article 2


The products offered for sale by TOQUES CONCEPTS are those appearing on the website (hereinafter the “Site”) on the day of consultation by the Purchaser and within the limits of available stocks. The products are described and presented on the Site with the greatest possible accuracy. All product offers, prices and delivery terms are visible on the Site. Offers are valid as long as they appear on the Site. “Homemade” products are made from raw products in the TOQUES CONCEPTS laboratory, under European health approval 94-038-020.

Article 3


Any order may be placed by the Buyer directly on the Site or occasionally be received by the sales department of TOQUES CONCEPTS by telephone on 01 39 25 04 04 (non-surcharged call). All the stages of the order are specified on the Site or by the reception manager by telephone. Any order will only be recorded if the Buyer has created a account on the Site. The Buyer must identify himself by providing his email address and password.

The minimum order is 89 euros, excluding delivery costs. Any order implies express and irrevocable acceptance of the prices and descriptions of the products available for sale. To place an order, the Buyer clicks on the "I order" button from the order bar on the home page. The Buyer can then add products to his basket from the order funnel. The operation of adding products to the basket can be repeated as many times as the Buyer wishes. The selected products can then be viewed on the "Basket" page accessible via the "Basket" button located at the top right of the site.

To order, a form asks the Buyer to identify himself to access his account if this has not already been done. Once the basket has been validated in the ordering process, the Buyer will have to choose his mode and his delivery address, his billing address as well as his means of payment. He must also accept the general conditions of sale, this last step forming the contract of sale between TOQUES CONCEPTS and the Buyer.

The Purchaser will then be able to view the summary of all the information provided for the taking into account of his order. An email will be sent to the Buyer's email address to confirm the registration of his order. The information it contains must be verified by the Buyer. When the Buyer places an order by telephone, he is asked to consult the present general conditions of sale on the Site before proceeding to the validation of his order. An email will be sent to the Buyer's email address to confirm the registration of his order. The Purchaser can consult the processing status of his order by consulting his personal account on the Site or by telephone on 01 39 25 04 04 (non-surcharged call).

Article 4


The prices of the products (as well as any possible discount) are those which appear on the Site in force on the date of the order. Product prices are indicated in euros, all taxes included and excluding delivery costs. TOQUES CONCEPTS reserves the right to modify the prices in its catalog without notice. The products will be invoiced on the basis of the prices in force at the time of placing the orders. In the event that the place of reception chosen by the Purchaser requests an intervention commission from TOQUES CONCEPTS, this will be invoiced to you in addition.

Article 5


Any order is only valid upon receipt of full payment on 1 clear and working day no later than 2 p.m. on the day set for delivery. Invoices are payable to You can pay by credit card or Paypal (secure payment).

When finalizing the ordering process, the Buyer is redirected to the payment service of his choice.

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Online payment by credit card
"Debit" means available on the BNP Paribas Mercanet service: Carte Bleue, Visa, Mastercard and American Express. He must then enter his bank card number, the expiration date of his bank card as well as the last 3 digits of the visual cryptogram on the back of the card. All of this information is protected and encrypted using an SSL (Secure Socket Layer) security protocol. This means that the information related to the order and the Buyer's credit card number do not circulate in clear on the Internet. The Purchaser has the possibility of securely registering his banking information on the Mercanet platform.

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Online payment by Paypal account
Available "debit" means: Carte Bleue, Visa, MasterCard, Maestro. Available "credit" means: American Express, Aurore, Cofinoga or Privilège, Discover & 4 Étoiles. To use a "credit" card, the Buyer must have a Paypal account to pay for his order. In the event of payment by Paypal, the general conditions of use of Paypal apply. SARL LES TOQUES CONCEPTS does not save your credit card details.

Article 6


Delivery - Departments 75, 92110, 92300, 92200, 92400, 92800, 92000, 92150, 92100, 92130, 92170, 92240, 92120, 92500, 92210, 92250, 92600, 93400, 93200, 93210, 93300, 93500, 93170, 93100 , 94300, 94160, 94220, 94410, 94700, 94200, 94270, 94800, 94110, 94000, 94400.

Deliveries are made by professional deliverers, Monday to Saturday from 9 a.m. to 7 p.m. The minimum delivery time is 1 clear working day (order the day before 5 p.m.). Delivery rates depend on the place of delivery and the chosen time slot. You can display them in the step following your basket. Delivery will take place in the chosen time slot, with a tolerance of +/- 15 minutes.

Terms of delivery will only take into account the specific reservations made by the customer at the time of delivery and appearing on the delivery slip duly signed by the latter. Therefore ensure the accuracy and precision of your contact details, any error or delay cannot be attributed to in the case of incorrect information or in the event of force majeure beyond our control. In the event that you are absent in the scheduled delivery window, our delivery person will not be able to wait. Delivery at the 'Express' (double) rate will be provided again at the end of the tour, without any guarantee of timetables. will not deliver orders that must be delivered beyond the 3rd floor when this level is not accessible via an elevator.

Article 7


The Purchaser is required to check the condition of the packaging and the conformity of the products delivered. Our deliverers will carry out this verification with the Buyer. Any complaint about apparent defects or non-conformity of the delivered product must be reported immediately by the Purchaser by contacting his reception manager on 01 39 25 04 04 (non-surcharged call). In the event that the delivered product does not correspond to the product ordered, or if it has been opened or damaged (damage or partial loss) during transport, the Buyer will be reimbursed for the product in question, after sending proof ( photographs).

TOQUES CONCEPTS retains full ownership of the products until full and effective receipt of the invoice price. From the delivery of the products, the Purchaser bears the risk of the damage that these goods may suffer or cause for any reason whatsoever. For hygiene reasons, no merchandise may be taken back or exchanged.

Article 8


For all orders placed on the Site, the Buyer benefits from a cancellation or modification period of up to 2 p.m. the day before delivery. To be valid, the Purchaser must confirm his modification by email, fax or mail. For orders where the amount including tax is greater than 1000 euros, these general conditions must be printed and returned signed by the Purchaser.

After the deadline, in the event of cancellation by the Buyer, the sums paid as a deposit will be lost in the following proportions: - cancellation less than 36 hours, invoicing at 100%
- cancellation between 36 and 72 hours, invoicing at 75%.

Article 9


The company TOQUES CONCEPTS has created an electronic file which lists certain personal data relating to its customers in order to enable the processing of their orders, facilitate their commercial relations with TOQUES CONCEPTS and send them information and requests of a commercial nature in the assumption where customers expressly consent. This database will be enriched by means of personal information communicated during an order placed on the Site by any Buyer. The database has been the subject of a CNIL declaration under number 1490935, in accordance with the requirements of the Data Protection Act n ° 78-17 of January 6, 1978 as amended.

In accordance with the Data Protection Act, each Buyer has the right to access, rectify and delete personal data concerning him. All he has to do is write to the TOQUES CONCEPTS Customer Relations Department - 9 rue de bicêtre, 94240 L'Hay-les-Roses or send an email to indicating his name, first name, email and possibly customer references. If the Purchaser no longer wishes to receive offers and / or catalogs from the Site, he may unsubscribe at any time by clicking on the link to this effect in the newsletters, by modifying the newsletter section of his account on the Site or by writing to the Customer Relations Department.

TOQUES CONCEPTS uses cookies or similar systems on the Site to facilitate navigation on this Site, measure the Site's audience and improve the personalized service intended for the Buyer. The Buyer can deactivate or delete Cookies either by using the options of his browser, or by choosing the cookies that he accepts from the module displayed on the Site on his first visit. Cookies are placed on the User's terminal for a maximum period of 13 months from the manifestation of the User's consent. After this period, consent will be collected again on their next visit to the Site. We are committed to protecting personal data: their collection and processing are carried out with the strictest confidentiality, in accordance with the provisions of our personal data protection policy.

Article 10


All the elements of the Site, in particular sounds, music, images, photographs, visuals, writings, comments, animations, graphic charter, are protected by intellectual property rights (in particular by copyright and trademark law). They are the exclusive property of TOQUES CONCEPTS. Consequently, any total or partial reproduction, modification or use of the elements of the Site, in particular music, images, photographs, visuals, brands, logos, comments and animations for any reason and on any medium whatsoever is prohibited without prior and express authorization. by TOQUES CONCEPTS. The inclusion of any hypertext link to the Site, using the technique of framing or in-line linking, is strictly prohibited.

Any user wishing to place on his personal website a simple link directing to the home page of the Site is authorized, on a non-exclusive and revocable basis, on the condition that this link cannot create or create against TOQUES CONCEPTS, or to its products or services, a misleading, false, pejorative or potentially prejudicial character. Under no circumstances will the creation of this hypertext link engage our responsibility, in any capacity whatsoever, for the content of your site. In all cases, any link must be removed at the simple request of TOQUES CONCEPTS. Any use in a link of our logo, our brand or our graphics requires our express written permission.

Article 11


The responsibility of, or its partners, can not be engaged in the event that the non-performance or the delay in the performance of one or more obligations contained in this contract results from a case force majeure. Exceptional bad weather, natural disasters, fires and floods, lightning, electronic surges, attacks, strikes and legal or regulatory restrictions on the provision of telecommunications services, and any other are considered as cases of force majeure in particular. force majeure or fortuitous event within the meaning of article 1148 of the Civil Code.

Article 12


TOQUES CONCEPTS and the Purchaser agree that these general conditions of sale are subject to French law and more particularly to the regulations on distance selling. The language of these general conditions of sale is French. In the event of a dispute, the courts of Versailles (France) will be competent.

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Identification :

Responsible: Mr. Thomas FAVREL, Mr. Christophe GOURMELON and Mr. Jeremy INACIO
SIRET + CITY: B 40247177500054 RCS of Créteil
VAT number: FR 77 422 471 775
Headquarters: 9 rue de bicêtre, 94240 L'Hay-les-Roses
Phone: 01 39 25 04 04
Opening hours: Monday to Friday, 8 a.m. to 6 p.m.

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© TOQUES CONCEPT, 1995-2019

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